01Email
hello@mekahub.my
The fastest way to reach us. We read every message and reply within one working day. In the app, you can also reach us from the Help section so your workshop context comes attached.
00Contact
Get in touch.
Real people, Malaysian hours, English or Bahasa Malaysia. Whether you have a question about the product, a problem to report, or just want to say hello, we would love to hear from you.
01The best way to reach us
One inbox. Real people at the other end.
Email us and your message reaches the same small team directly — no forms, no ticket numbers, no figuring out the right department.
02Support hours
Monday to Friday, 9am to 6pm.
Our support team is online Monday to Friday, 9am to 6pm Malaysia time (UTC+8). Emails that arrive inside those hours typically get a reply the same day.
Outside hours? Send the email anyway. We pick it up the next working morning and respond first thing.
For anything urgent — a payment problem or a workshop that is stuck — email us with the word URGENT in the subject line so it jumps to the top of the queue.
Days
Mon to Fri
Hours
9am to 6pm
Timezone
MYT (UTC+8)
First reply
Within 1 day
03For different needs
Send the right details, get a faster reply.
A few small things you can include in your first message that save us going back and forth.
General questions
Anything about the product, pricing, or whether MekaHub fits your workshop. Email us and we will reply.
Send to
hello@mekahub.myBilling or subscription
Send the workshop name and the email on your subscription so we can pull up your account quickly.
Send to
hello@mekahub.myBug reports
Include the steps to reproduce the issue and a screenshot if you can. The more we can see, the faster we fix.
Send to
hello@mekahub.myFeature requests
Tell us the workshop pain point you are trying to solve, not the feature you think you need. We will work out the right fix.
Send to
hello@mekahub.myPartnership or press
For collaborations, interviews, or industry tie-ups, email the same address and we will route it to the right person.
Send to
hello@mekahub.my04What we do not do
Honest about where the line is.
A few things we do not offer, so you know what to expect before you sign up.
No phone-only support
We work async over email so we can keep prices low and serve more workshops well. Calls get scheduled when they really help, not by default.
No 24/7 oncall
We are a small team. We answer outside business hours when we can, but we will not pretend to staff a night shift we do not have.
No on-site training
The app is designed so a workshop can self-onboard in under 10 minutes. If something is not obvious, that is a product problem we want to hear about, not a training one.
We would rather do a few things very well than spread thin and let workshops down. If your question still needs answering, write to us and we will figure it out together.
05FAQ shortcut
Most questions, answered already.
Before you write in, a quick scan of the FAQ might save you a wait. We keep it short and we keep it current.
Help centre
Common questions answered
06 · Closing
Or jump straight in.
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